pathetic service

i have my business current account with fnb ,recently the account has been put on hold .the reason according to fnb placing the hold on the account, is that there certain documents which they do not have on record .these documents are suppose to be taken upon us opening the account with fnb.i run a professional entity ,and my bank is really causing a major inconvience .i would advise all prospective and new clients not to even consider fnb as having an account wih them =major adminstrative burden.fnb makes eskom look good when it comes to service delivery.