Pathetic service

<p>I requested a copy of the mortgage protection plan in the beginning of April. On the 22nd of April the bank finally sent me a copy of the contract which was only signed by me. As far as I am aware all legal documentation should be signed by all parties in the contract. I requested that a signed copy be sent to me on the same day, which has still not happened. In fact my email hasn't even been acknowledged. I have escalated on Twitter and that too gets ignored. I had the same issue when I took out the loan, struggling to get them to respond to requests for feedback and should have gone with another bank then.</p> <p> </p> <p>I am really happy with FNB banking division, which is why I took the bond with them, but the homeloands department's service is appauling and I wouldn't recommend them AT ALL.</p>