PATHETIC SERVICE

I had to make 10 calls just to make a transfer from my cheque account and pay someone after all the calls that I made I requested proof of payment and was actually charged for that service I did not receive the p.o.p, I requested to speak to Shimane team leader whoever his name is who took my details and promise to call me back 20 minutes later there was no call from him actually he made an excuse to say that my fone went on voicemail. I so frustrated as the person I transferred money to say they haven't received it and I don't have proof of payment to show that I have deposited the money into his account. I provided the agent who was very rude to me 3 different email address and asked her to email me the p.o.p as I was charged an additional R50 for that transaction on its own and till now 2 hrs later I have no received it. What am I paying for? I pay my service fees every month and had to pay an additional R50 and still no service. this is not acceptable . I even used my cellfone to make sure that this Shimane guy send me the p.o.p but still nothing received. I need someone to contact and resolve this ASAP. Today because I have transferred a lot of money to this person.