PATHETIC SERVICE

I used my FNB to renew 4 licenses, this was done in September. This morning the courier delivered 1 car license, only for the the document that cut out and attach to your windscreen not to be in the package sent! How ***********. I then called the call center and as always no answer, sent 2 emails and always no reply! This is unacceptable as I paid for this service months ago and I am still waiting. All my vehicles licenses are now expired and should I receive a fine who will be liable for it? I need this issue dealt with asap! I am exhausted and really want this issue resolved so that I can move on. I paid via my FNB app and FNB gladly accepted my money now FNB cannot assist me and I am told speak to road protect! How pathetic. Road Protect is not assisting me. I went to a FNB Branch was told to email road protect, I have emailed Road Protect at least 15 times, called about a dozen times and to date I am still been given the run around. to- date I still do not have my licenses in mu possession that I paid for. Why would FNB offer such a tardy service. I have been banking with FNB for 10 years now and I am disgusted and embarrassed to say that I am affiliated to this bank.