Pathetic service

Got a message to collect our FNB card at the Glen. Waited 1 hour and 29 minutes (ticket 105 - 3 dec). When my husband eventually got served, they told him that they need his proof of residence to activate the card. (This should have been part of the message when informed to collect the card). So - off he drives again to collect proof of residence. Absa statement stamped by Absa. Drive back to the Glen, stand in queue again, only to be told they will not accept his proof of residence, as he blanked out the balances on the statement. Why do FNB need to see the value of the transactions on our Absa bank statement - all of the companies and banks accept a bank statement as proof of residence. SO : 2 and 1/2 hours later, R14 in parking fees, petrol cost, he told them to keep their credit card. Pathetic. FNB is actually in contrvention with SA rules and regulations. Why do they need to see the value of our bank transactions - all they need to verify, is our address.