Pathetic Service.

Item: FNB (First National Bank)
Rating: 1
Author: teresaob T

Today I tried to purchase a device on my FNB account. It does not allow me to online and after speaking to about 10 different people, and being called by one of your "professional consultants" I have been told to go into a branch. I do my banking online for a reason !! so I don't have to go into a branch. I was told that they cant check my credit score so I cant purchase the device. Everytime I log onto my FNB App, I get a message " you quality for Private Banking" as well as overdrafts, pre-approved loans etc etc. and yet you will not allow me to purchase an item that costs R299 a month ? Pathetic - FNB is slowly going down to join the other useless banks at the bottom :(

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

22 Nov 2019, 11:51

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply22 Nov 2019, 11:51

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

teresaob T's updateReviewer Update

22 Nov 2019, 14:38

Is expecting someone to contact me on the same day is a bit over enthusiastic ?

teresaob T's update22 Nov 2019, 14:38

Reviewer Update

Is expecting someone to contact me on the same day is a bit over enthusiastic ?