DG
David G

1 reviews | Active since Nov 2017

05 Feb 2018, 20:45

Pathetic Serice

I went to 3 different branches in one afternoon & couldn't even get a document stamped. The Vincent Park branch in East London is a nightmare to visit. You can not go to this branch & spend less than an hour there. Even if you just need a statement. It's always over-crowded & slow moving. I walked into the Beacon Bay branch & even though there were 3 staff members blocking the entrance while having a conversation, not one of them could even take the time to point me in the right direction for assistance. FNB offers pathetic service & is a nightmare to visit. After almost 40 years of been an FNB client I am seriously considering using another bank!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2018, 09:51
Official

Hello *** ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***