PATHETIC SECURITY ON MY ACCOUNT AND NO SERVICE DELIVERY!!

<p>I am a Premier accountholder with FNB and I've been a customer for over 12 years. Never have I experienced this pathetic excuse of what is called service delivery.</p> <p>An unauthorised Debit order went off my account (I don't have ANY debit orders) on 23 Feb 2017. I went into the branch in Brackenfell and was told they'll investigate for 5 days and will then reverse the debit order. I went back after hearing nothing from them and was told that the amount was released and will be paid back into my account in 72 hours. After receiving NOTHING (not even a call) I went back to FNB Brackenfell for the 3rd time!!</p> <p>After logging a complaint I was phoned twice, just to be told they're still investigating the matter and that they cannot see that there was any previous investigation/no record of FNB call centre ever speaking to me!!</p> <p>How safe is my money in my account, when ***** can be committed and FNB just investigates for 2 weeks with absolutely NO results! In the meantime I have to wait for my money to be back in my account in order to pay living costs!! This is almost R4000!!!!! I'm closing my account and rather going to open an account with another bank!! This is theft!!!!!</p>