sS
shaakira S

1 reviews | Active since Mar 2011

04 Apr 2018, 11:02

pathetic security

Once again I have been a victim of ***** and FNB is so delayed and shows no compassion. Even though my card was cancelled transactions are still going off. I firstly want a detailed bank statement for my cheque account. Secondly i want proof that the money has been placed bank as i received an sms last night but there is no money. Dont confuse me further please Thirdly i want a safeguard or some protection from ***** going forward as i cannot keep doing this with fnb. Why is your security so pathetic. why am I always a victim?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 11:24
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***