SD
Sudhir D

1 reviews | Active since Nov 2016

02 Jul 2018, 12:58

Pathetic Rules from FNB

On Saturday the 30/06/2018 i had visited the FNB branch on Scot street in Newcastle to do a deposit, the queues to use the automated deposit on the ATM was extremely long. I decided i would pay the extra fees to do the deposit at a teller inside the branch. The queue for tellers was not too long however after waiting +- 25/30 mins i get to a teller who then informs me that they no longer do deposits under R10 000.00. I was told that i would have to wait at the ATM to do the deposit there is nothing that can be done. I then look around me to see if there is any signage showing that this is the case and see nothing. Surely FNB can afford to put up posters informing their clients of the new amounts allowed at the tellers instead of having customers wait long periods only to be told sorry i cannot help you. Its extremely ridiculous service.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jul 2018, 13:58
Official

Good day Sudhir,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)