Pathetic/ Ridiculous Service from FNB Insurance Brokers

Worst service from my vehicle broker side, I reported a very urgent complaint with problems I experiencing with Hollard as my insurance and their assessors that bul**** me with the dealership, how they refusing to give me reports regarding my vehicle. How the Hollard assessor Bradley Naidoo bul**** me, was very rude and sarcastic towards me and concluded my claim without even investigating it and when I asked for a report afterwards he sent a text that he was still doing an investigation? what investigation is this when he has already concluded my claim? I have been with fnb for years, banking, car insurance, first warranty and life insurance but the service I am receiving now as my broker is pathetic but my premiums are collected each month from me without fail. But when I need you to be there and do follow ups nothing, broker manager saw the email and ignored it so I will be changing all my policies including banking.

I am taking this matter to the broker ombudsman and publishing this to media. Its very frustrating this claim has been there for almost 3 weeks, I just received a call from Gabriel Tabane related my story and that was it absolutely it.