1 reviews | Active since May 2015
Pathetic response to complaint!
After my complaint yesterday ********** NF I Received an email asking the same stupid questions I was asked telephonically. I AM NOT GOING TO DO YOUR JOB FOR YOU!! PLEASE read my compaint properly - You are telling em exactly what the agent told me to do telephonically. DO you get my complaint?! WHY should i do all this if NOTHING was changed my side. I am not answering these stupid questions about a sim swop again! A proactive customer service person would have listen to the call or even look at notes made from my call ,you would see I answered this questions. DO YOUR INVESTIGATIONS PROPERLY - CALL THE TEAM LEADER I DEALT WITH. Ridiculous.
Good day Taryn,
Thank you for your posting.
Your comments had been escalated to a manager in Cellphone Banking.
Please note, every time you log a complaint a new reference number is issued and your complaint filters to the back of the queue which delays the matter. Kindly provide the business unit the opportunity to investigate and provide feedback before logging any other complaints.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Taryn,
Thank you for your posting.
Your comments had been escalated to a manager in Cellphone Banking.
Please note, every time you log a complaint a new reference number is issued and your complaint filters to the back of the queue which delays the matter. Kindly provide the business unit the opportunity to investigate and provide feedback before logging any other complaints.
Regards,
Hello Peter Complaints Team
*** (option one)