Pathetic response time

<p>I requested a response as to why I was paying a monthly fee to earn Ebucks via my Gold Credit Card and what I got was a generic response stating what I needed to qualify for Ebucks, no effort whatsoever put into the response. I then had to write a detailed response as to why I DO qualify for Ebucks, including attaching terms and conditions stated on THE FNB WEBSITE! Why I had to go to such lengths to "convince" them I was right in the first place is pathetic.</p> <p>My query was escalated on 26/05/2016 (ref R ********** ), and to date, no response has been given to me. What is taking so long to get back to me on such an obvious and simple matter? I'm honestly considering switching banks just so I don't support such IDIOCRACY!</p>