1 reviews | Active since Mar 2011
Pathetic Response and Non Caring Attitude
Over a week ago, my wife logged on your website a serious complaint in respect to "Why did FNB changed my wife's monthly Fee from R35 to R 45 (She converted to a cheque account.)
The "Sales" people always use the excuse "Tried to get you but to no avail" ????!! *******.
We have made numerous request for someone to make contact with my wife????? Still waiting.
This is not the service that we expect from FNB, if you cannot sort this out, let us know so that we will close our account, as FNB does not care anymore
Hello Rougeofshaw,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Rougeofshaw,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)