Pathetic Process Not to mention service

About a month ago I opened two accounts for my kids, as per the process, I submitted all required documentation and signed declarations to fnbkyc that was accepted. This included Birth Certificates, Proof of Address, etc. I received the relevant bank cards, enclosed with the cards was a letter and it stated that I can activate the cards manually or it will auto activate within 48hrs. I left it for a month, tried to activate the card at the ATM and I had to visit a branch. Visited the branch, the consultant tells me that they do not have birth certificates on record, I need to come with the physical Birth Certificates, they will scan it into the system. Once in, I need to contact FNBKYC to remove some ban and then return to the branch to activate the cards. WHY? Why the hassle when I sent all information and FNBKYC accepted it? Why do I have to struggle to activate the cards? I don't even know the account numbers of these cards?