Pathetic Private Wealth Client Service

As a private wealth client with Fnb I’m absolutely disgusted with the level of service I’ve received from not only my banker but also the 24/7 customer care team. So here goes! On the 28th on June i tried to contact my banker numerous times, i even sent him a WhatsApp message & till date he hasn’t returned any of my calls or even bothered responding to my messages. What’s most frustrating is because I can’t get ahold of him I need to sit for hours on end with a customer service agent just to get them to get his manager to contact me because apparently they can’t give out the managers information! On Saturday (15 July 2023) I contacted the customer care again and they assured me that I’ll get a call back first thing Monday morning (17 July 2023)!! Today is Wednesday (19th July) & I only received a call back after I had to once again call customer service! If this is the level of service we receive as private clients I can only imagine what regular clients go through!!! I wouldn’t recommend Fnb to anyone! For a bank who claims to be client orientated, they just not keeping up to the level of other banks.