Pathetic Private Clients Service

A month ago I went into the FNB at Tygervalley Mall. The consultant at the branch recommended that I upgrade my account the a "Private Clients" account, which I did.

Apparently the FNB Private Clients are supposed to experience the most ELITE service in the history of banking. However, this is not the case.

It took 3 weeks for a private banking consultant to contact me and after continuous back and forth, I have still not been able to meet with a consultant. I was willing to accommodate the consultant during my working hours but she was never available.

I'm not sure what ELITE service FNB are referring to when I did not receive any service at all!!!

I had a couple of queries on my account and forced to go to the Tygervalley branch TWICE since upgrading my account. Both times the consultants were extremely rude to me and said they can't assist me because I am a private client I need to talk to my (non-existent) private banker. I then had to spend two and a half hours on the phone with FNB because I could not get through to my appointed banker.

I was then transferred to a different banker for assistance. We arranged a date and time for when he would call me and I am still awaiting his call. So I went from one useless banker to another.

Up to this day I have not met with either of these bankers. I have always been a huge supporter of FNB but the service I received is extremely appalling. The private clients service is not worth the bank charges & fancy black card.

I have requested that my account be changed to a Premier Cheque Account instead.