Pathetic Private banking assistance from private suite consultants on duty now including precious and mohamed

Just discovered that my daughter's fnb account linked to mine has been **********ly used. There is a pending payment for some flogame.com. As a private client to fnb it is obvious that I would call the suite for assistance. Spoke to about 5 fnb employees Precious and the other and the last one was Mohammed who also seemed not to be bothered and was taking his time even though I told him that I have been holding and sent from pillar to post.We got cut off and there was no calling me back despite me having requested should we get cut off.There is no special treatment for private at fnb you just pay the hefty price of being private and when trouble faces you no help. Been with this bank for so many years but nothing to show. As for private banking it's just money making scheme because you would expect that when you have a problem and you all everything will be handled there and then and professionally. Having been with FNB for more than 30 years I will be relocating shortly after I have sorted this problem. All I needed was reversal of an unauthorised transaction and blocking the card so the pending unauthorized purchase does not go through. I am just disgusted and dissappointed at how all these consultants dealt with my case. No assistance at all except to be told they experience a high volume of calls so if you get cut off they will not call you. This is just pathetic.