Pathetic Private Banking and Vehicle Finance

I have been a FNB customer for many years, and have had great service from their Private Banking deportment. But since they have moved to be Private Advisors and their communication methods have changed, it is impossible ot get good fast service. There is no longer a direct line to your private banker. Only an email adress, which you can mail untill you are blue in the face. I am trying to get Finance for a new Vehicle, but I cant speak to anybody that can help me, everything is automated and online applications. When you try to phone FNB, they keep moving you from one departments to another. Why am I paying for private banking!! Every time you have to enter your ID.... then approve that its you... then they say wrong department... then it happens again. And the online application for a vehicle gave me a ridiculous rate which I will never take... so this is how FNB rewards their long time clients... absolutely unacceptable