PATHETIC PRIVATE BANK AND BUSINESS BANKING SERVICE

How is it that a self-proclaimed "leading" financial institution is unable to afford a Private Wealth and Business Banking client access to their own accounts online. In the past 3 months, I have been forced to take over existing FNB accounts in both divisions. It took me almost 2 weeks to onboard for online banking with the first entity's account, and on the second entity's account, I am going into month 2 of no access to MY OWN BUSINESS FUNDS. Your employees are inadequately trained and your processes tedious, frustrating and just downright useless. I bank with 2 other private banks and online banking is facilitated within 48 hours, not problem. Next stop is the Banking Ombudsman if my access is not facilitated today.