CP
CANDICE P
1 reviews | Active since Sept 2019
02 Sept 2019, 12:26
pathetic premium card holder service useless call centre
case logged a week ago for an atm dispute i was told to log it with ***** which i did no follow up i had to call in to get feedback was than told that i need to log an atm dispute which i did still no feedback till today have spent well over R300 in airtime calling up and down spoke to over 10 people already is this what my premium services fees is covering pathetic service i want a follow up to my request if not i am logging a complaint with the ombudsman.
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FNB (First National Bank)'s replyOfficial
02 Sept 2019, 13:57Good day Candice Premchand,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply02 Sept 2019, 13:57
Official
Good day Candice Premchand,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***