Pathetic Premier banking team
As a Premier Banker I am supposed to have access to certain features that are supposed to be beneficial.
1. When I contact them via email they inform me it will take up to 24 hours to reply. 5 Days later and only then after complaining to RB Jacobs do they respond! 2. I have access to an online chat on my phone app. How stupid is this though: you must wait until someone decides to answer you. Yet when You sign on they constantly bugging you to help. I waited an hour and a half this morning and when I bring it up that I am no longer available I'm told "we are busy", NOT EVEN A DAMN APOLOGY FOR MAKING ME WAIT! I am no longer available! If I was 100 in the queue I can understand but 32? An hour and a half? Then to get a paltry excuse?
Sorry but the customer care at FNB has dropped. I moved from ABSA and can easily move my stuff again.
Good day Roelien Kruger,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
Naomi
*** (option one)
Good day Roelien Kruger,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
Naomi
*** (option one)