Pathetic Premier banking still waiting on response

I emailed premier banking on 8 March asking for two things. My debit order to be moved for my home loan and from my bond protection policy schedule with reference SI-918434. No response after 2 business days! <br> <br> I then tweeted FNB on 10 March and got a response from RB Jacobs asking for an email. I emailed him and not long after that contact was made with me to change my debit order date. On 17 March I email RB again saying I'm still waiting on my policy schedule. <br> <br> On 17 March a received an email from [Email Removed] subject \886236\", stating apologies and the matter has been escalated. It is 5 days later and I am still waiting and getting more frustrated!<br> <br> This is garbage service from FNB who makes so many promises in their ads and is not proving they cannot deliver! I want my policy schedule now, I don't know why I never received one but I am paying bond protection every month so give me my policy schedule or my money back. You have until 23 March 2015 5pm. After that I will write a report to the banking ombudsman and to the short term insurance ombudsman!<br> <br> Pathetic Pathetic from FNB!"