AS
Antoinette S
1 reviews | Active since Dec 2015
17 May 2019, 11:10
Pathetic Premier Banking service desk
FNB premier banking client service is the worse amongst all the other banks. When you call in for help there is so much they cannot help you with. So you decide to sent them a detailed email which they never respond to apart from the system generated messages I have two outstanding queries...one that started on 3 May ********** ********** 1 heard nothing, and i followed up last week and got another system generated message that i will get feedback in 48hrs...It's been way beyond 48hrs
FNB is good at saying we are so sorry, but they are not good at servicing their clients to prevent the sorries
I don't know why I am still even with FNB
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
17 May 2019, 11:47Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 May 2019, 11:47
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***
AS
Antoinette S's updateReviewer Update
17 May 2019, 15:56I would like to think that people don't sit around and wait for FNB to call.
I got a very unprofessional sms, well for from Bongani
Ref ..... Mrs Shivambu, I tried contacting you
Regarding complaint reference....
Bongani Premier Reso
Please return my call on 087....
I have a full time job. Send me an email to which I can respond with a convenient time to be called or just liase via email. You have my email address
I got a very unprofessional sms, well for from Bongani
Ref ..... Mrs Shivambu, I tried contacting you
Regarding complaint reference....
Bongani Premier Reso
Please return my call on 087....
I have a full time job. Send me an email to which I can respond with a convenient time to be called or just liase via email. You have my email address
AS
Antoinette S's update17 May 2019, 15:56
Reviewer Update
I would like to think that people don't sit around and wait for FNB to call.
I got a very unprofessional sms, well for from Bongani
Ref ..... Mrs Shivambu, I tried contacting you
Regarding complaint reference....
Bongani Premier Reso
Please return my call on 087....
I have a full time job. Send me an email to which I can respond with a convenient time to be called or just liase via email. You have my email address
I got a very unprofessional sms, well for from Bongani
Ref ..... Mrs Shivambu, I tried contacting you
Regarding complaint reference....
Bongani Premier Reso
Please return my call on 087....
I have a full time job. Send me an email to which I can respond with a convenient time to be called or just liase via email. You have my email address
AS
Antoinette S's updateReviewer Update
29 May 2019, 17:35I am still waiting for the account to be closed. Only had the initial call from Bongani. Nothing further. Would have been nice to have an email address for him to correspond
AS
Antoinette S's update29 May 2019, 17:35
Reviewer Update
I am still waiting for the account to be closed. Only had the initial call from Bongani. Nothing further. Would have been nice to have an email address for him to correspond