Pathetic poor service by FNB call centre

Good day, Today i went to your Mall of Africa branch, the ladies there are super awesome. Especially Nolithando...great assist. They are always willing to help. I wish they could do training for your consultants at the ***** department.

So my query relates to forex. Am trying to make a deposit to binary.com. ie my broker. But i get a rejection code transaction unsuccessful authorization declined or limit exceeded. Funny that any other broker i can make transaction.

The forex department said the card department needs to help he transfered me, but the call was dropped. Then i called the cards division again whilst at the branch, the called Ayanda said she knows about my query said the ***** department needs to remove "do not allow" restriction...then she transfered the call and someone dropped the call. I then called the cards division again spoke to someone who said they deal with debits therefore transfered the call and was dropped. Lastly, i called again directly to the ***** department some guy who could say his name said becuase am using a currect account he must transfer me and the call was dropped.

This is really pathetic and unprofessional from fnb. I worked in call centres for a long time such habits cannot be tolerated. All i need is make a transaction. My cousin is able to use fnb to pay the same broker binary.com

Can someone please help? If you respond i will provide details. Kind Regards