Pathetic poor service
<p>About 2 weeks ago I enquired about a product which is advertised on the FNB website, namely the e Wallet pro prepaid credit card. Almost 2 weeks and +- R80's worth of airtime I still have no info on the product nor could I order one. When you phone the call centre, the transfer you forth and back between 3 call centres. The agents have absolutely no idea what i am talking about, although its on the website. Their excuse in very poor english is, a miscommunication on their side regarding the products which they offer on the website. I am completely put off by the incompetence and lack of product knowledge of their call centre staff. Unacceptable from a banking giant like Fnb!!</p>
Good day Mr. aristo-keyser
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***NF.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. aristo-keyser
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***NF.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Thank you. Much appreciated.
Thank you. Much appreciated.
Today is the 15th of december and still no one from fnb phoned me to assist. Ridiculous!!
Today is the 15th of december and still no one from fnb phoned me to assist. Ridiculous!!