1 reviews | Active since Jul 2015
pathetic pathetic service!!!
<p>this is a ongoing issue with fnb , scarcity of tellers every mth end , today 3tellers lines so long during the lunch hour !then they have no change which takes more time , stood in the line from 12.05 to 12.30 in the same spot line didnt move expect for getting bigger, this is a mthly situation at that branch n unfortuntely its central hence why ppl use it but you'll will be loosing lots of customers like that , get more tellers for gods sake</p>
Good Day
Thank you for taking my call earlier.
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 984751
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one
Good Day
Thank you for taking my call earlier.
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 984751
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one
thank you , i hope this matter is not left unattended as this is a ongoing issue at that branch , esp during the lunch hour and mth -end , they need more staff or learn how to utilize the till points more efficiently , theres millions of ppl wthout jobs out there and yet fnb is so understaffed ! then when you eventually get service at the tills on occassions the staff is so over-worked that their customer service goes out the door. i am hoping this matter is sorted and addressed and feedback can been given soon.
thank you , i hope this matter is not left unattended as this is a ongoing issue at that branch , esp during the lunch hour and mth -end , they need more staff or learn how to utilize the till points more efficiently , theres millions of ppl wthout jobs out there and yet fnb is so understaffed ! then when you eventually get service at the tills on occassions the staff is so over-worked that their customer service goes out the door. i am hoping this matter is sorted and addressed and feedback can been given soon.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this
Problem and hopefully we don’t have this occurring again.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this
Problem and hopefully we don’t have this occurring again.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
i hope to hear from the manager soon , cause the manager is eithr blinded or not intrested in the bad service
i hope to hear from the manager soon , cause the manager is eithr blinded or not intrested in the bad service