1 reviews | Active since Sept 2011
Pathetic pathetic service
Opening a business account online with FNB, that first part was a breeze and I was actually planning on moving all my business to this wonderful bank. 2 months later I am still struggling to obtain my Business account cards for this account. Contacted FNB on 28/12/2015 to submit outstanding. <br> <br> Contacted FNB on 29/12/2015 spoke to Nozi who states she can see documents I have submitted, but I keep receiving a response from [Email Removed] PATHETIC. <br> To add insult to injury she laughs in my ear telling me she cannot find the documents, I need to call back tomorrow. <br> The worst service ever received. <br> <br> False advertising about innovation, 2 months later I am still struggling to obtain cards for my account.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839233.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839233.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Almost 6 months later after opening my business account still do not have access. Visited FNB Waterfront to obtain pin codes and access to Internet banking to be told I need to provide proof of address as the business account was not formally activated.
Almost 6 months later after opening my business account still do not have access. Visited FNB Waterfront to obtain pin codes and access to Internet banking to be told I need to provide proof of address as the business account was not formally activated.