IP
Ikraam P
1 reviews | Active since Oct 2017
11 Dec 2018, 11:21
Pathetic Pathetic Pathetic service from FNB
My wife and I sold our house and we decided to settle ALL our debt. We've been struggling to close Credit card accounts and cancel Overdraft Facilities with FNB for almost 3 weeks. The service has been absolutely pathetic and we are really considering closing ALL our accounts and go somewhere else where we will actually get service. Numerous calls were mad and you on hold for ages and then you get transferred from one dept to another. Even with a Private Client account this is the service received which is actually appalling.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
11 Dec 2018, 12:23Good day Ikraam,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
The reference number for your wife's complaint is 168273.
The reference number for your wife's complaint is 168273.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply11 Dec 2018, 12:23
Official
Good day Ikraam,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
The reference number for your wife's complaint is 168273.
The reference number for your wife's complaint is 168273.
Regards
Hello Peter Complaints Team
*** (option one)
IP
Ikraam P's updateReviewer Update
11 Dec 2018, 15:05Thanks for logging a formal complaint on my behalf but I've yet to receive a phone call from the relevant department which again shows that there is no urgency to resolve my query.
IP
Ikraam P's update11 Dec 2018, 15:05
Reviewer Update
Thanks for logging a formal complaint on my behalf but I've yet to receive a phone call from the relevant department which again shows that there is no urgency to resolve my query.
IP
Ikraam P's updateReviewer Update
14 Dec 2018, 11:33Its been 3 days and I'm still don't have any resolution regarding my issues with my accounts. Actually can t wait to have all these accounts close.
IP
Ikraam P's update14 Dec 2018, 11:33
Reviewer Update
Its been 3 days and I'm still don't have any resolution regarding my issues with my accounts. Actually can t wait to have all these accounts close.