1 reviews | Active since Mar 2015
Pathetic Online Service
How disappointing! FNB "pushes" customers out of their stores as they want them to only work online and on ATM's. This is the how manieth time that I have been let down/dropped/disappointed when contacting their Premier Bankers on their online website. This "Online Premier Bankers" NEVER come back to you within 48 hours as promised by their "We Acknowledge Receipt of your e-mail" messages which you get back. FNB must continue to push towards getting customers out of their branches....the tide is going to turn when everybody gets fed up with this poor online/operator behind a telephone kind of service. I wish I made the move long ago to another bank that is actually interested in helping me every so often when I have a query/request. FNB....when are you going to help me?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards
Hello Peer Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards
Hello Peer Complaints Team
*** (option one)