1 reviews | Active since Jan 2017
Pathetic Online Banking Services
<p>The reason we have online banking is because we do not have time to stand in long queues in banks. Especially FNB branches as I have never had a pleasant visit to your branches ever. I cannot remember my password and fill in all the necassary details as requested online in order to reset it. Yet it will ask me to go onto my APP to approve this!!!!!!!!!!!Life what the hell!!!!If I could go onto the APP would I be resetting my password?????????????????????/ Frustrated to the max with this bank really at my wits end.........You can never ever compete with Captic in terms of service delivery.....................</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)