1 reviews | Active since Aug 2017

13 Aug 2017, 17:46

Pathetic online banking app

<p>I keep trying to transfer money from my one account to the other and keep receiving the same error code and reference! This is not the first time I have had problems with the online banking and honestly reccomened to others not to use FNB because of the pathetic service I always receive. </p> <p> </p> <p>I have to pay ridiculous banking fees and when I need access to my accounts there are always ridiculous problems like this! FNB had problems when I app**** for my homeloans, I had to fill in the paper work 3 times and eventually just went to another bank for my homeloan and now I cant even transfer money out of my accounts!</p> <p>Pathetic service.</p> <p>Here is the error code and reference I keep getting. Error code 17752 Ref VODSHZX37RFD.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Aug 2017, 10:43
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)