PATHETIC ONCE AGAIN

Contacted FnB to try activate my card online and get a message saying I have no outstanding documents but contacted the call center to verify. I have been trying to activate my card for more than 3 weeks now. I then get through to this verification department and can hear everyone having a fat conversation in the background while nobody answers my call. bare in mind I waited 20 to 30 minutes to speak to an agent then get transferred to this filth!!! I know and acknowledge service in South Africa is generally pathetic but having "the best bank" do this to new customers, and I know nothing will be done about it!! I hope standard bank is not like this, cause they definitely who I am trying next