SvdW
Stephan van der Walt

1 reviews | Active since Jun 2016

24 Nov 2020, 17:02

Pathetic Non existent technical online banking support.

Useless, pathetic FNB customer support services. From last week 19 November 2020, I have been trying to upload the FNB app on my new LG Mobile Phone. I have to date visited the FNB bank @ Swellendam 3 x times and have spend countless hours trying to make the app work, The white female lady at the bank tried her best to help me. The problem is that I do not receive any OTP,s on my phone, so I can do no online payments etc. She just keeps calling technical support and every time I have to wait for 48 hours for nothing. And this is for my business account. Can you imagine my frustrating. Everytime the phone is answered it a BEE ***********. "'How are you'', it's all they can say ''how are you'' They even tried to sell me one of FNB's sim cards. The problem is that my new device is not linked to online banking so I do not receive any otp's. But they are unable to solve the problem, you know the competent technical online banking support staff. You are a disgrace to be associated with, typical quota appointments without the knowhow to do their job.

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Replies (1)
SvdW
Stephan van der Walt's update27 Nov 2020, 08:28
Reviewer Update
Fryday, 27 November 2020, problem still not solved. Battling for days without any avail.