lL
lereal L

1 reviews | Active since May 2016

01 Nov 2016, 09:16

PATHETIC, NON EXISTENT SERVICE

<p>I called the help line to stop and reverse a debot order as it is above the threshold to do it myself on, online banking. It took the 29minutes to answer, eventually when it was answered I was putted throught o the verification service which i was asked to enter 2 sets of numbers, which I did. and it never authenticated me, i was stuck there for another 4mins thats when I gave up. this level of service is pathetic...</p> <p>you might aswell close down the call cebtre because not only is your systems messed up but it takesd forever to get an answer. i tried calling back now, but the line wont connect.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2016, 11:15
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)