1 reviews | Active since May 2016
PATHETIC, NON EXISTENT SERVICE
<p>I called the help line to stop and reverse a debot order as it is above the threshold to do it myself on, online banking. It took the 29minutes to answer, eventually when it was answered I was putted throught o the verification service which i was asked to enter 2 sets of numbers, which I did. and it never authenticated me, i was stuck there for another 4mins thats when I gave up. this level of service is pathetic...</p> <p>you might aswell close down the call cebtre because not only is your systems messed up but it takesd forever to get an answer. i tried calling back now, but the line wont connect.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
