AT
Anja T

1 reviews | Active since Apr 2018

25 Sept 2019, 09:11

Pathetic, No Customer Service, Nothing

Good Morning,

You keep on sending me messages for a claim letter that I have already sent to you on the 29th of August !!!!!!!!!!!!!!!!!!!!!!!!

You don’t communicate you only send sms’e you don’t even call or reply on emails, how many staff members does FNB have???

What the hell, I have been calling you guys every single day but Since Friday I have called *** and cant get through!!!!!!!!!!!!!!!!!!!!! Everytime it’s 10 – 15minutes of waiting without any response and that is about 5/6 times a day !!!!!!!!!!!!!!!!!!!!

When I do complain on Hello Peter – they just tell me they get someone to sort this out ***

This is flippen ridiculous, you can even make phone calls to your clients that spend so much on fees ??????????????????????????????????????????

Pathetic

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Sept 2019, 12:05
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team 

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