Pathetic no customer service

FNB is pathetic. I received a letter in the post registered mail. I call the number on the letter. Get put through to 5 different consultants to be told I am in the wrong department and need to be transfered but if I get cut off to call... and a number is given to me. Wait on hold again. Get put through to 3 more people still in the wrong department I need to be transfered but if I get cut off please call...... different number is given to me. I am transfered 4 more people then to be told give me your details and I will call you in 15 minutes. HAHAHA it is about 2 and a half hours now and still no call. Really and FNB wonders why accounts fall behind!!!! Maybe because you can never get any help or information!!!