1 reviews | Active since Jan 2017
Pathetic network and can't port out
<p>Same as everyone else I was caught by the wonderful data prices on FNB Connect. Then suddenly the prices more than doubled overnight. The network coverage is terrible as well, and now that I am trying to port out, I am having no success. I've tried twice and even called the service center who have the attitude that they can't do anything because I am on prepaid. Seriously!?!</p>
Good day Ms. gio-roberta-claricheti-strydom
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. gio-roberta-claricheti-strydom
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Surprise surprise. More than 48 hours later and I have heard .......... NOTHING! So much for "How can we help you"
Surprise surprise. More than 48 hours later and I have heard .......... NOTHING! So much for "How can we help you"