Pathetic merchant services.

Pathetic service from FNB merchant services. Logged a call on 3 November 2021 for missing batch transactions. Told it take 10 business days to resolve. Called for an update, get told it take 14 business days, not 10. 17 business days and 5 escalations later, still being investigated by the management team. Not allowed to speak to anyone at the management team and only call centre personnel who has no idea what to do besides escalating the call.