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candicecombrinck C

1 reviews | Active since Mar 2017

05 Aug 2018, 17:05

Pathetic Law on call

So much for law on call..... more like take your money for 2years and when you need something FNB is actually of no assistance. No feedback from attorneys, no feedback from FNB, take take my debit. I will be cancelling my service, and would like a refund for my premiums paid as no service was provided when needed.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2018, 10:18
Official

Good day Candice Combrinck,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Insurance for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)