Pathetic lack of service for months!

So this all started nearly 60 days ago, with several or more complaints logged still nothing has been dealt with correctly nor have I actually had anyone contact me that is aware of the situation all the emails sent etc First hello peter ref logged in march still not resolved ***NF Premier banker Maphophe, Xiluva (FNB Premier) <***> has not responded to one of my mails since 30 Marchall proof has been emailed to Retail Service Recovery <***> REF ***** Semakaleng Ramela is yet to respond for days

How is FNB still standing if this is the level of service you give your clients?