Pathetic lack of service

4 weeks ago FNB called me to offer me a cell phone contract. I have accepted the contract and they promised delivery within 7 days. Its been 4 weeks and no delivery. I called FNB on ***and they referred me to the couriers who then referred me to the network service provider. Apparently the courier, RTT Intelligent Logistics got the address wrong after I explained where it is 3 times over the phone. To date no delivery as yet. Nobody contacted me about anything and I'm the one phoning after FNB, the courier and the network provider but no assistance. It would be easier to go to Vodacom, MTN or Cell C or any other network provider directly and get my phone immediately than deal with the incompetence of FNB.