PG
Preyan G
1 reviews | Active since Aug 2012
28 Oct 2015, 08:33
Pathetic IVR
Dear FNB<br> <br> I understand that I am merely a platinum cheque account holder (with 4 other accounts with you, including a hefty lumpsum investment). I called you via YOUR FNB App. Its really heart warming to know that all clients seem to be painted with the same brush. I could swear I'm a bronze account holder with you.<br> <br> I do not mind holding (really I dont) but the stupid IVR (automated voice) rather tell me every 30 secs \Leave a message by pressing 1
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FNB (First National Bank)'s replyOfficial
28 Oct 2015, 08:47Hello preguru,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 799136.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 799136.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply28 Oct 2015, 08:47
Official
Hello preguru,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 799136.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 799136.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)