Pathetic, Irresponsible Bank I have ever seen

I have been following up with FNB Bank, Howard Centre, Pinelands, CapeTown and also the International Limit team over the phone.

I am not able to do make International Online Money Transfer using my FNB Gold Cheque Debit Card in Xendpay.

I have tried to do the Transfer in the Month of February 2019, it got declined, I went to the FNB Bank and got to know that my International Limits are Disabled, I got them enabled and was able to do the transfer later.

After that, when I have tried do it again, it got declined. I have tried more than 5 times to transfer again, it's getting declined everytime. I did raised it as an issue with FNB Bank, but they haven't resolved the issue.

I have spent hours and hours of Time in FNB Bank, but no one is taking the issue seriously. I spoke to various departments like Online Secure, International Limits, etc., but no one has resolved this issue.

I have checked with the Xendpay customer care, got the clarity that there is no issue from their side.

FYI, I am able to transfer the Money using my NedBank Debit card.

There is definitely wrong from FNB side. Please someone take it seriously and get this resolved.

Regards