1 reviews | Active since Jan 2015
Pathetic, Inconsistent, Dishonest
<p>I realised that I am suddenly not receiving sms's when there is movement on my account. I only receive these sms's now and again. When I queried with the Premier helpdesk I was told that this function was stopped by the bank and they no longer offer this. I find this utter nonsense since my husband still receives his sms's! Ultimately we pay for this service!</p> <p>What a useless ban****</p> <p>Not the first time I have had issues with them. And judging from all the disgruntled customers on Hello Peter it is no wonder they are still in business. Seemingly FNB is not phased about their negative score on here and neither do they care about their customers - loyal or not!</p>
Good day Ms. ccdub
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. ccdub
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
