Pathetic, inconsiderate, illiterate consultant

<p>I submitted all relevant documents in order to get a VISA to JAPAN. The only requirement left was to get a letter from my bank stating that I have an account with the bank. I submitted my signed ID together with whatever FNB required in order for the to give me the letter. Oh what an impossible mission!!! The first time the consultant was so useless that she sent me home stating that I needed to give her my passport, then the manager stated that I didn't need a passport for a letter confirming that I have an account with them. Because I couldn't take off from work again, they asked me to send it via email. I did so. The email and the air ticket etc all clearly stated that I am flying to JAPAN - THEN HOW IS IT POSSIBLE that someone who is supposed to be able to read and write, can decide that I am going to QATAR??? This mentallly challenged woman didn't even bother to read the details properly or maybe she cannot read properly? Then how did she get that post??? FNB you are disgusting. I don't have time to go to the bank and if I don't submit it by monday in Pretoria, then I won't get my visa. Will FNB refund me my airtickets and flight to Pretoria, accommodation etc? Can someone who is not mentally challenged please contact me and please don't ask the same consultant to phone me because I am sure she doesn't have the s**** to resolve this!!!</p>