TR
Trevor R
1 reviews | Active since Feb 2015
17 Feb 2015, 10:38
PATHETIC & ***********
So, FNB has been pushing me to upgrade my account to platinum - which i did.<br> <br> Now I'm unable to transact on my account because 'They have not moved the available limits' to the new account. As a result, I'm loosing out on my business deals while they sit on it. How simple could resolving this be???<br> <br> I had always liked FNB's aggressiveness in technologically improving the convenience of banking for their client...but i realise it's all an advertising gimmick. <br> <br> I'm sick of this....and I sadly can't blame it on the very professional lady that's helping me at the Braamfontein Branch.<br> <br> My view is that \STEVE"is actually another name for.....\""FIRST NATIONAL BANK\"""""
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Replies (1)FNB (First National Bank)'s replyOfficial
17 Feb 2015, 11:55Hello TXR0408,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 626198.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 626198.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply17 Feb 2015, 11:55
Official
Hello TXR0408,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 626198.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 626198.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
