Pathetic housing finance

This is definitely the worst banking experience I've ever had in my life. I'm simply trying to establish why my home loan application is being denied since the only debt I have is with fnb and ackermans. I've called housing finance SIX TIMES AND THE PHONE KEEPS HANGING UP. what the hell is going on man. The 5 seconds I'm afforded before the line goes dead you tell me that I need to call experian I've done that for two years and then it's call these accounts that are 7years old that have been paid in full and closed. Then they say call the attorneys, then they say no call Edgars. What on earth do you want me to do to get a home? Seriously???? This is supposed to be my so-called bank. Pathetic.