Pathetic handling of cheque account

Rediculous charges on my cheque account.

My cheque account was placed under debt review in 2013 with an amount of R13 947.

All the other credit cards from FNB with larger amounts have already been settled and paid off.However, prior to my knowledge, FNB had been charging me the monthly fee and interest since 2013. I called FNB 3 years ago to get the balance on my account, FNB informed me that i was was not making payment on a loan i had with them that i had no knowledge of. They apparently changed the balance on my overdraft to a loan and never informed me, I made an appointment with my debt counsellor and explained the whole story. We requested a statement with the amounts owing, and we were told that FNB is allowed to charge debt review clients monthly fees, it should have been included in the negotiations...Why did FNB accept my debt counselors proposal in 2013 if the amount negotiated was not sufficient, and now i am being charged 3 times what i initially owed! Currently, I owe FNB around R19000 & They are continuing to charge me the monthly fees and interest every month for a cheque account that has not been used since 2013.

Irrespective of the explanations FNB provides to me, and the fact that my debt counselor was the negotiator here - i feel it is ********* and inconsiderate for FNB to continuously charge me fees for a cheque account which is not in use and also change balances into loans that were never included in the negotiations nor were they part of the debt review. This is not the type of service i would expect from FNB, And once my debt review is complete - i would never go back to FNB as a client ,nor recommend FNB to anyone i know. It is outrageous that a person like myself under debt review, has to be held ransom to these inappropriate charges, for services i am not being rendered. Especially since i am trying to find my feet again ,financially.

FNB did not contact me to advise me of a way forward, instead continues to charge me? This is inhumane! FNB is not a people's bank , they are out to trap clients in every way possible!