Pathetic FNB service! Why did I change banks????

I left FNB in 2010 and a debit order went unpaid on my account . ( I assumed this account had been closed) Instead of contacting me regarding this, interest has been accumulating to the value of R8000????<br> <br> I decide to return to FNB in Nov 2014 and then FNB suddenly realize I owe them this amount and without informing me deduct R300. When queried I am assured someone will contact me to resolve?? To date no response???? So I decide to call FNB!<br> <br> I spoke to an FNB consultant who could clearly hear my frustration at not having feedback after 3 emails were sent to the customer care line???<br> <br> Her response \Please call the correct department ."I request her to get a consultant to call me back and this is declined and followed by please rate my service after this call??? <br> <br> I am appalled at the lack of service provided by this bank and will definitely be going to back to Nedbank!!!!<br> """